This is a plain-language draft prepared for Direct Mail Results. It has not been reviewed by a lawyer and should be reviewed by qualified legal counsel before being relied upon, particularly once online payment processing is active.

Last updated: July 2, 2026

1. Envelope kits and physical supplies

If you're not satisfied with an envelope kit or supply order, contact us within 14 days of delivery at actionmarketingca@gmail.com. Unopened, unused kits in original packaging are eligible for a refund or exchange. Because these are printed, campaign-specific materials, opened or used kits are generally not eligible for return unless the product arrived defective or damaged.

2. Damaged or incorrect orders

If your order arrives damaged or doesn't match what you ordered, contact us within 7 days of delivery with photos of the issue. We'll replace the affected items or issue a refund at no cost to you.

3. Done-for-you campaign services

Campaign services are refunded according to the terms confirmed at booking and, where applicable, the terms of the 12-Booking Guarantee. In general:

  • Before production begins (design, printing, or mailing), you may cancel for a full refund.
  • Once printing or mailing has occurred, those hard costs are non-refundable, as they represent real, already-spent expenses.
  • If your campaign is covered by the 12-Booking Guarantee and misses its performance threshold, refund terms follow the guarantee exactly as described on the Our Guarantee page — typically a refund of fees paid, less approximately $1,400 in incurred print and postage costs, or a free re-mail at your choice.

4. How refunds are processed

Approved refunds are issued to your original payment method within 7 business days of approval. Depending on your bank, it may take additional time for the refund to appear on your statement.

5. Contact us first

Most issues are resolved quickly when you reach out directly. Email actionmarketingca@gmail.com with your order details and we'll get back to you within one business day.